Dedicated to Your Success

A U.S.-based customer success team to help you, now and always.

Support You Can Count On

CareSafely’s customer success team’s only metric is customer happiness. We are here to provide you with the service, support, and expertise you need to successfully implement and use the CareSafely platform so you can keep your clients and staff safe.
  • Implementation & Rollout

    • Rollout Planning: Need help planning the rollout of CareSafely to your staff and facilities? Your Support Advisor is an expert at rolling out CareSafely and can host a complimentary rollout planning session to help you develop a custom plan based on your objectives, priorities, and realities.
    • Weekly & Monthly Check-Ins: In the first month of your CareSafely subscription, your Support Advisor will set up a short weekly check-in to see how your rollout is going and advise on any questions you may have. We will also schedule monthly check-ins to update you on new features and answer any questions.

  • Solution Training

    • Video Training: We’ve built a library of bite-sized “how to” videos on each part of the CareSafely platform. Its perfect for those new to the platform.
    • Live Virtual Training: The CareSafely platform is intuitive and easy to navigate. But some of us like to learn with a live instructor. We offer live training for you and your teams to get them running.

  • Service & Support

    • Phone Support: Contact our team based in Austin, Texas, at (512) 843-3464 during business hours.
    • Email Support: Reach us at connect@caresafely.com and we’ll get back to you in 1 business day.