COVID-19 broke seniors’ trust, and successful communities must repair it. Running a seniors housing business is an inherently risky proposition. As an operator, you are trusted with caring for residents and patients with complex and persistent medical, physical and psychological conditions.
COVID-19 is a wake-up call to the entire skilled nursing and LTC industry. Organizations must stay informed on legal issues related to COVID-19 and understand business practices that contribute to civil and criminal lawsuits. With knowledge in hand, best practices can be put in place to help LTC operators protect themselves from lawsuits.